HBO Max is a blast when everything is working as it should be. When there are issues and errors happening to it, it is not that much of a fun experience. The biggest issue that users of it are experiencing is the Black Screen Issue.
That is why in this guide we will give you a throughout and in-depth explanation of everything that you can do in order to get rid of this issue. Let’s get started.
HBO Max – How to Fix Black Screen Issue
Fix Issue On Android & Clear Cache
First of all, you will need to navigate to your Settings. Then once inside the settings tab and window open the App Management. Scroll down and look for where the HBO Max application might be located at. Once you find it, click on it and open it.
Then once here, click on the Storage Use and then proceed to click the Clear Data and then the Clear Cache. Once you’ve done that, the next step will be to click the Force Stop. This will get your HBO to be completely reset and you can open it up again and as fresh as a new app. You will need to open it primarily from the Play Store for it to be able to work.
It will take some time to re-load it once again, but once you do so, you will enter the App and go through the previous Black screen that you might have encountered.
Fix Your Internet Connection
Your internet connection speed should be the first thing you look at. You have to make sure that your internet connection is consistent so that HBO Max can load correctly and so that you can figure out if the problem with the black screen is linked to the problems you’ve been having with your internet connection.
To see your Internet Connection we recommend checking out this website here:
When streaming video from HBO max, a speed of 5 Mbps or above is necessary for downloads. For the highest quality 4K streaming experience, HBO Max recommends a minimum internet speed of 50 Mbps and a maximum of 100 Mbps. Your speed statistics should correspond with the internet package that you have purchased from your provider of internet.
Check HBO Max Servers
If however you have a stable internet connection and you still have the black screen issue, the problem might be coming straight from the HBO servers themselves. So we recommend going to this website here to see if they are up and running:
If you notice that the servers are down, we recommend just waiting for a while until they get them fixed and you can go back to watching your favorite show once they do so.
Update HBO App
The next step is to ensure that the HBO Max app is running the most recent version available. You need to ensure that the HBO Max app on your smart TV, smartphone or android smartphone, Roku TV, Fire TV, and any other streaming devices is updated to the most recent version because this update will include a number of enhancements as well as fix bugs that might fix the HBO Max black screen issue.
The most recent version of HBO max may be downloaded from the app store on your smartphone. Just open up your App and then proceed to find the button Update. If you cannot find the Update button, you might use the first step by clearing Cache and then trying to do so.
We hope that all of these instructions have fixed your Black Screen Issue on your HBO Max. Have fun watching your favorite show!
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